Help & setup
Keep your show moving.
Start with the right workflow, keep a private test recording, and use the checks below when a connection or playback needs attention.
Connections, playback and recovery
A cloud connection is different from Broadcast IPC
The web panel and connected overlays depend on your server connection. Broadcast uses a separate local connection to its native engine. When reporting a problem, include the exact message, time, feature and whether a recording or stream was running. A cloud reconnect message alone does not mean your local recording stopped.
After a delayed action or reconnect
Wait for the workspace to synchronize and check the current state before repeating Skip, a reward, a timer start or another action. A timed-out response can mean the action completed before its reply was lost. Preserve your queue and settings; a reset is not a connection repair.
Speech is preparing but not audible
Hosted voices prepare audio before playback. Keep one intended speech output enabled, approve moderated messages, and check the selected voice and allowance. Preparation and playback are separate states. Do not enable multiple outputs to work around a delay. If it remains slow with an empty queue, report the message time and approximate delay without including private chat text.
Music pauses between songs
Keep the intended Stream View or Desktop player active. For Spotify, confirm the selected Spotify device is available. For browser music, check the player permission and tab audio. Report the provider, the time the previous song ended and when the next became audible; those details distinguish provider startup from a queue delay.
An installer reports a file in use
A browser using the ForgeCaster virtual camera may hold a camera module open even after ForgeCaster closes. Close the application identified by the updater, including its background process when necessary, then retry. Unchanged verified files can be retained; changed locked components must be released before replacement. Keep the installation log and restore-point path if retry still fails.
Keep important work
Save local avatar projects and export a scene collection or community backup before a major change. Installer restore points protect application files; they do not replace your own copies of models, media and other creator assets.
Local Broadcast, tracking and Visualizer
Broadcast reports Lost IPC Connection
This is the local native engine connection. Desktop 1.5.2 gives its browser engine application-owned storage, checks browser readiness before restoring sources, and launches its helper without a command window. Keep the exact error and native log if it recurs. Reopen Broadcast explicitly; outputs do not restart automatically after an uncertain failure. A previous crash is not evidence that your server connection failed.
Webcam avatar movement is jittery
Calibrate in your usual position with steady lighting. Desktop 1.5.2 improves capture timing, adaptive motion filtering, pose interpolation and parent-aware retargeting. The debug skeleton and the imported model use different transforms; a stable debug view does not guarantee a correctly mapped rig. Inspect bone mapping, rest pose, smoothing and tracking loss behavior. Device, lighting, model and CPU load still affect results.
Add a music visual
Open Visualizer in Desktop, choose a theme, select the Windows output carrying your music and start audio capture explicitly. Use Add to Broadcast or its clean output. Read the complete Visualizer workflow.
More feature guides
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