ForgeCaster privacy information

ForgeCaster privacy information We process the account details you provide, your subscription and invoice references, your bot settings, support tickets and service diagnostics to operate ForgeCaster and support your account. When you connect a streaming service, ForgeCaster processes the viewer identifiers and livestream events needed for your chosen features, including requests, points, gifts and game results. Configure those features in a way that respects your audience and the service you connect. Stripe handles card entry and payment processing. ForgeCaster stores billing references and subscription status; payment card numbers are not entered into the ForgeCaster control panel. Transactional email is delivered using the configured email provider. Your streaming services and payment provider apply their own privacy policies to the information they receive. Bot data is retained for seven days after subscription suspension, unless an administrator grants a retention hold, then removed from managed active storage and managed per-bot snapshots. Billing accounts, invoice records, support history and audit records are separate and can remain available. Administrator-held disaster-recovery archives have a separate retention schedule; contact support for the current schedule and data requests. We restrict account access by role and protect stored connection secrets with encryption. Do not put passwords, card numbers or API keys in support tickets. You can change your account details and password in My Account and disconnect your streaming services in the Portal. Contact support through My Account to ask about your information or request assistance. Custom add-ons: Master Maker is $20/month and includes three published packages. EARLYWORM gives 25% off for the eligible subscription's lifetime, limited to 100 redemptions with no expiry; EARLYBIRD excludes Master Maker. Authorized staff may inspect, archive, export and suspend submitted source and execution diagnostics for moderation and support. Transfers and review for official adoption follow the creator's selected sharing permission; attribution is retained. Never include secrets or private viewer information in code or public overlays. Speech and activity tools: selected chat messages and gift responses enter your workspace's speech queue. Device voices use the browser's speech services; if hosted voices are selected, message text is sent to the configured Google Cloud Text-to-Speech service. Generated hosted audio is cached temporarily for delivery/retry and platform copies are removed after one day. Recent queue history, usage totals, purchased-credit receipts, stream profiles and received activity rankings are stored with the workspace. Private support notes are staff-only and are not included in customer email notifications.